Coaching/Training

Coaching: sharing our experience

Spa owners and operators can develop tunnel vision, focusing on working in the business rather than on the business. Our coaching program is ideal for owners and operators who are open to the knowledge of our years of experience. Concentrating on client retention, increased sales and improved services, our Coaching Program entails onsite visits or regular telephone calls at a time suitable to both parties. At the end of each session we give you specific tasks to work on until the next session, and along the way, keep tabs on your financial figures to monitor your progress, offering a short summary of the coaching call and steps remaining to be taken.

On-site training

We can train you and your staff in the following areas:

• Technical spa protocols
• Retail sales
• Team building
• Consistency of delivery
• Motivation
• Customer service
• Quality systems

Our training events are customized to your requirements. Contact us to discuss your needs.